Last updated: September 2026
Mingyang Pipe Fittings Co., Ltd. applies this Return & Refund Policy to business conducted through this website, email or WhatsApp. This policy covers return conditions for quality and non-quality issues, liability limits and the return process.
- Scope
This policy applies to the return and refund of all pipe fitting products supplied against confirmed orders, regardless of shipping method. Products made to drawings follow this policy unless the order documents state otherwise. - Returns for quality issues
Inspect goods within 30 days of arrival. Report any quality issue in writing within 30 days of arrival, together with:
- Order number, product and quantity affected
- Photographs showing the marking and the defect
- The heat number stamped on the product, where applicable
- A copy of the EN 10204 3.1 certificate supplied with the shipment
Once a quality issue is confirmed, we provide one of the following: - Replacement with the same specification, freight for the replacement shipment borne by us
- Credit note against the original invoice
We confirm receipt of a claim within 24 hours. Quality claims submitted after 30 days of arrival cannot be processed.
- Returns for non-quality issues
Returns for reasons other than quality, including wrong ordering, over-ordering and specification changes, require our prior written authorisation and an RMA number. Returns made without an RMA number are refused and sent back at the buyer’s cost.
- Returned products must be in original packaging, unused, uninstalled and undamaged
- Returns must be shipped within 45 days of RMA issuance
- Products made to drawings or to special specifications are not returnable, except where a quality defect is confirmed under section 2
- Limitation of liability
To the maximum extent permitted by law, our liability is limited to replacement or credit note only. We are not liable for any indirect or consequential damages, including project delays, removal, installation and labour costs, downtime, production loss, loss of profit or loss of business reputation. Our total liability for any order does not exceed the amount actually received for that order. - Return process
Step 1: Buyer submits a written return request by email or WhatsApp, stating order number, product, quantity and reason, with supporting photographs.
Step 2: We review the request and issue an RMA number together with the return address and packing instructions.
Step 3: Buyer marks the RMA number clearly on the outside of every package and ships to the designated location.
Step 4: After checking the returned goods, we complete the replacement or issue the credit note within 10 business days. - Contact
Email: janie@mingyangpiping.com
WhatsApp: +86 15832712953